CineVoid support
Let's get you back to the movie.
Start with the common fixes below or send us a focused bug report.
Common questions
Quick answers
Which headsets are supported?
The current Store release targets Meta Quest 3 and Quest 3S with Meta Quest Touch controllers.
Why can CineVoid not find my SMB share?
Confirm that the headset and server are on the same network. Enter the server address and credentials first, then list shares. Some servers disable share enumeration; in that case, enter the exact share name manually.
Why can CineVoid not find my DLNA server?
Both devices must be on the same local network and multicast discovery must be allowed by the router. Guest Wi-Fi and client-isolation settings commonly block discovery.
How do I link Plex?
Open Plex in CineVoid, start linking and enter the short code at plex.tv/link while signed in to your Plex account. Return to the headset after the browser confirms the link.
Why does a video have no sound?
Try another audio track from the player controls. CineVoid includes software decoding for several formats, but unusual profiles, damaged streams and unsupported object-audio layouts may still fail. Include the displayed codec and container in your support message.
Can CineVoid play Blu-ray, DVD and RAR files?
Supported unencrypted ISO or IMG disc images and non-password-protected RAR media archives can be opened. Commercial disc encryption, original disc menus, split or damaged archives and password-protected archives are not supported.
Does CineVoid require internet access?
Local files, SMB and DLNA can work without the public internet. Plex linking, remote Plex access, Store entitlement and app updates require internet access. Local network access is still required for network sources.
How do I reset the interface position?
Use the reset control in CineVoid. Removing and putting the headset back on also recentres the main interface and player controls after tracking resumes.
